Invoices, payment methods, and what happens when a payment fails
Every invoice is on the Account page with a PDF. A failed payment does not switch off your server: it retries, and the banner tells you how to fix it.
Your invoices, receipts, and the card on file all live on the Account page. A failed payment shows a banner on Billing with a button that takes you straight to the fix.
The important part first: a failed payment does not immediately stop your server. It retries on a schedule, and your service stays up while it does.
Finding an invoice
Account has a billing history section listing every invoice with its number, status, date, and amount. Each one offers two links:
- View opens the invoice as a hosted page you can share with whoever pays the bills.
- PDF downloads it, which is the one to send to an accountant or attach to an expense claim.
Invoices only appear after a payment has been taken, so an account that has just been created correctly shows nothing here.
One-time purchases are listed separately from recurring plans, in their own section on the same page.
Updating the card on file
Manage billing on the Account page opens Stripe's hosted billing portal in a full page redirect. Card details are entered there and never pass through gummies.cloud, which is deliberate: it keeps your card data inside the payment processor rather than in our systems.
From that page you can change the payment method, settle an outstanding invoice, and look through billing history. Closing it returns you to your Billing page.
The same button appears in the failed-payment banner, labelled Update payment method. It goes to the same place.
What a failed payment actually does
When a charge does not go through, three things happen in order:
- The plan is marked as having a failed payment and a banner appears on Billing saying so.
- The charge is retried automatically over a period of days.
- Your server keeps running throughout.
That third point is the one worth internalising. A single declined card, an expired card, or a bank that blocked an unfamiliar transaction should not cost you a world. The retry window is the grace period, and it exists so that one bad charge does not end a paying customer's service.
What ends the service is the retries being exhausted without the payment being fixed. Update the card while the banner is showing and nothing further happens.
If your card details have not changed and the payment still fails, open a billing ticket rather than repeatedly retrying. See how support tickets work.
Which emails you receive
Email preferences on the Account page has one toggle, Product updates, covering occasional announcements about new games, regions, and features. Turn it off if you do not want them.
Billing, renewal, and service emails are always sent and are not affected by that toggle. Those are the ones that tell you a payment failed or a plan is about to renew, so they are not treated as marketing.
Changing your email or password
Manage profile, also on the Account page, opens your account details: email addresses, password, and connected sign-in methods. That is account identity rather than billing, so it is handled separately from the payment settings above.
Related
- How to change, cancel, or resume your plan for proration and cancellation timing.
- What happens after you order for the states a server can be in, including suspension.
Sources and review
Reviewed August 17, 2026 against the current billing-portal implementation: the Account page invoice list and email preferences, the Stripe-hosted billing portal session, and the provisioning rule that keeps a server alive while a subscription is past due. Behavior described here is what the portal does today and may be refined before public launch.